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Thank you for visiting the website of Asobe no Mori Iwakiso.
Please note that email inquiries may take some time to process. If you are in a hurry, please contact us by phone.

Contact Us

TEL +81-172-83-2215
Hours for Telephone Inquiries 9:00am~8:00pm

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    Frequently Asked Questions

    • How far in advance can you reserve?
    • Reservations can be made from the first day of the month three months prior to the month of stay.
      Example: If you wish to stay on November 20, you can make a reservation from August 1.
      *Reservations for the year-end and New Year’s holidays from December 29 to January 3 can only be made by phone starting on September 1 at 9:00am.
    • Can I request a non-smoking or smoking room?
    • All rooms are non-smoking. There are no smoking rooms.
      If you wish to smoke, please use the smoking room on the 2nd floor of the hotel.
    • What time can I use the hot spring facilities?
    • The bath hours differ for day visitors and overnight guests.
    • Overnight Guests

      Hours 5:00am ~ 11:00pm

      Day Visitors

      Day use (morning) Hours: 7:00am~2:00pm
      (last admission at 1:00pm)
      Day use (evening) Hours 6:00pm~9:00pm
      (last admission at 8:00pm)
    • Can I select a room with a view?
    • We can accept your request.
      However, please note that we may not be able to meet your request depending on the room availability on the day.
    • About Cancellations
    • Cancellations can be made up to 4 days prior to the date of stay by 8:00pm.
      A cancellation fee (per person, per night) will be charged based on the date of stay.
      The cancellation policy is as follows:
    • Cancellation policy

      No-show 100% of the room charge
      The day of arrival 50% of the room charge
      1 day prior to arrival 20% of room charge
      2 days prior to arrival 20% of room charge
      3 days prior to arrival 20% of room charge

      Notes on Reservations

      ■ Reservations may be cancelled if more than 2 hours have elapsed without notification of the scheduled arrival time.

      ■ Reservation changes can be made until 3:00pm on the day of your stay.

      ■ Guests who bring food and beverages into the dining room will be charged a separate fee in addition to the room charge in accordance with the rules and regulations set forth by Iwakiso.

    • What is the check-in/check-out time?
    • Check-in time is between 2:00pm and 7:00pm. (Please let us know if you are going to check-in after the scheduled check-in time.) Check-out time is 11:00am.
    • Can I drop off my luggage before check-in?
    • Guests’ luggage can be checked in at the front desk. (Free of charge).
      (Please note that fragile or valuable items will not be accepted.)
    • Can I pay with a credit card?
    • Payment can be made by cash, credit card, or electronic money.
      Accepted Credit Cards: VISA / Master / JCB / DC / UFJ / NICOS / MUGF / Nissenren
      Accepted transportation system electronic money: Suica / Kitaca / PASMO / tolca / manaca / ICOCA / nimoca / SUGOCA / Hayakaken
    • Can you accommodate food allergies?
    • We will do our best to accommodate requests made in advance (requests must be made at least 3 days in advance).
      Last-minute requests cannot be accommodated.
      For details, please refer to “Food Allergy Information” on the cuisine page.
      Food Allergy Information

    Reservations

    Lowest and best rate guaranteed for reservations made through our official website

    The best deal for lodging reservations on the web is on the official website of Asobe no Mori Iwakiso!
    You will receive special offers when you make a reservation on our official website!

    Click here for more information about special offers (JP)

    Make a reservation here

    Make a reservation here